Refund Policy

PRODUCT CHANGE & RETURNS

To change a product, you have a period of 14 days after receiving or picking your package to communicate with us either by phone or by email.

We will review each case on an individual basis to decide whether we will accept your change or return. If your change or return is accepted, we will ask you to send the product to our address, using your own funds.

Our address is: Ermou 156, Larnaca, Cyprus. Postal code is 6022.

We will then conduct a thorough check to make sure that the product is in the same condition that we sent it to you. We advise that you insert a note indicating your personal details (phone, email, address), order number, and the change request in the package. 

We will not offer you a refund, but you may go on to purchase a different product of a value higher than the initial value of the first product. We will then subtract the first product’s price from your new purchase, and you will be liable for the balance. You will be responsible for the shipping costs for the new product.

If we receive a package that you have not communicated with us about, we won’t accept it if the charges are on us.

Otherwise, we will contact you if the return is in the period of 14 days after picking/receiving package (for Cyprus), 25 days after picking/receiving package (for international deliveries) and provided you have included your proper contact details.

After 14 days of receiving or picking your package, we will not accept any return or change, and you will be responsible for finding a way to pick back your product. 

You however accept that there are certain products that cannot be returned or changed. (go and read the list)

RECEIVING A DAMAGED PRODUCT 

You must inspect your product upon delivery to you. If you notice that it is damaged, or broken, you must inform the courier point or delivery man that the package is damaged and cannot be accepted. 

If you do not take this very important step of rejecting the delivery, we will not be liable to issue you a refund.

REJECTION OF UNDAMAGED PRODUCTS

In the case that you reject a product that is not broken or damaged, we will not be liable to you for a refund.

CUSTOMERS DO NOT PICK UP A PACKAGE IN CYPRUS

If you do not pick up a package within Cyprus and it is returned back to us, we will give you a grace period of 14 days from the day that we received it, during which you may request that the product be resent to you, bearing in mind that you will be responsible for all related shipping costs. After 14 days, you can no longer claim the product.

CUSTOMERS DO NOT PICK UP AN INTERNATIONAL PACKAGE 

If you do not pick up an international package and it is returned back to us, we will give you a grace period of 14 days from the day that we received it, during which you may request that the product be resent to you, bearing in mind that you will be responsible for all related shipping costs. After 14 days, you can no longer claim the product.

WARRANTY 

You understand that we do not produce clothing and accessories ourselves and act solely as a wholesaler/retailer of clothes and accessories manufactured by other companies. As a result of this, we will not offer any buyer any warranty.

You must take up all warranty issues with the original manufacturer of the product in question.